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Testimonials

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Testimonials

Here’s what our customers have to say.

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Implementing Commercial Services

Myles Mitchell, Manager of Waste Services - Shire of Broome
Myles told us that they initially rolled out Commercial Services to their top 20 customers, and they haven’t had to print out any tickets for those customers since, resulting in less administration for their team.  ‘It’s all on them now. They can keep track of it and raise any queries ahead of time as well.’

Confidence in Waste Vouchers

Daniel Hinson, the Team Leader of Circular Economy and Waste - Mornington Peninsula Shire
‘Looking at the big picture, a considerable amount of resource-intensive time and effort with vouchers is saved moving forward. Doing it this way and being extremely successful in how it rolled out, it gives our Council and IT Department that confidence when looking to do it across all waste vouchers and it gives us confidence in what the system can do.'

A Proven System for Waste Facilities

Jamie Lobb - Manager of Resource Recovery and Efficiency at Dubbo Regional Council
‘We chose Mandalay because we knew it was a proven system for waste facilities, but we also chose it because we knew we could do add-ons. For us, it’s about the bigger picture. With the Bulk Waste Bookings programme, if residents want to book a bulky collection, they can walk in if they don’t have internet access to do it, or they can phone up and a Council worker can book it on their behalf. We wanted to be flexible with the booking arrangement too.'

A Smooth and Easy Transition

Anthony Everett - Manager of Waste & Community Facilities at Narromine Shire Council
'After many years of disappointment with the previous provider council started to investigate other providers. A lot of phone calls to other waste facilities around NSW produced two options. Council decided to go with Mandalay based on the feedback from Mandalay users from councils that have just started their journey with Mandalay or that have been with Mandalay for many years, even though they were slightly dearer. From the first project meeting to after go-live on the first of May, Mandalay made the transition so smooth and easy as the project manager.'

Tenant Verification for Waste Vouchers

Daniel Hinson - Team Leader Waste Services at Mornington Peninsula Shire Council
'It’s been a very successful initiative that has had great take up by our tenants. We've also been impressed with the willingness by both our local and remote community of property managers and real estate agents doing their part in the verification process.'

Thankyou for your support and comprehensive training

Leanne Lauder - Office Manager at Terreco
'I wanted to take this opportunity to "Thankyou" for your support and comprehensive training of the Mandalay system. Even though the system is new to both Paul & me, we are feeling very confident and enjoying Mandalay. I would highly recommend to any company not only the Mandalay system, but the 5 star support received from the Mandalay Team.'

The biggest pro for Mandalay has been the customer support

Claudia Haggarty - Director, Business Analytics & Systems at ACT NoWaste
'The biggest pro for Mandalay has been the customer support. Support in general has been fantastic from both the team who sits behind the Zendesk tickets and customer success. During our most recent customer success meeting, we were able to work through and resolve a few outstanding issues within an hour.'

Reporting has been significantly improved

Kayla Burges - Waste Projects Officer at Shire of Northam
Speaking with Kayla Burges, Waste Projects Officer at the Shire, monthly reporting was once an hours-long process and user errors were difficult to identify and resolve. This formed a key driver in their decision to move to Mandalay. Since implementation, the team can now easily identify issues and work towards resolving them, and reporting has been significantly improved.

The whole process has been so smooth and easy

Melissa Cusack - Waste Coordinator at Shire of Ashburton
'The whole process has been so smooth and easy, even with all the covid delays and dramas. My team are loving the new system, especially how easy it is to use and the support & training you have given them. My young 80-year-old May is absolutely thrilled that she understands it and how easy it is for her to use. She thought she would struggle, but with the training and support she has received, she is over the moon. 
Once again, thank you so much. I will be highly recommending Mandalay as the go-to system for Waste Management software. You guys are amazing!!!!'

I can't speak highly enough

Craig Perry - Coordinator Waste Management and Recycling at Moonee Valley City Council

‘I can’t speak highly enough of what Shelby did for us. The work she did to get us to a good level, listening to us, and it was all done over teams. Being able to do that well virtually and get a great result was good.’

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Product 1
Facility Product Suite

The Facility Product Suite offers a range of software products for waste, quarry, and other facility applications.

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Product 2
Voucher Management

Introducing a simple yet powerful tool for issuing, managing and measuring waste vouchers and entitlements.

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Product 3
Mandalay Consulting

A specialist offering in Waste Industry consulting focused on operational efficiencies, technology and data.

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