The Resident Product Suite is a cloud-based software solution that helps simplify waste entitlements management for your community. Create and manage customised entitlement programs, such as waste vouchers, tip passes and verge collection bookings, with rules that control who can use them, when, where, and how often.
Entitlements are linked directly to unique property addresses to track usage and ensure that entitlements are only used by individuals at authorised properties. The Resident Product Suite is a scalable solution that can be adapted to meet the changing needs of your community. It is easy to use and manage, and it provides valuable insights into entitlement usage.
Meet the differing waste entitlement needs of individuals and groups in your community plus, create entitlement programmes to suit seasons and disaster situations.
Give all residents in your community access to waste entitlements, regardless of whether they are property owners or tenants.
Support the groups within your community by designing and delivering programmes tailored just for them.
Forget about dealing with departments. Instead, deliver programmes directly to residents in public housing.
Offer rural residents different programmes to better accommodate their requirements.
Support and promote the use of circular economy providers in your LGA by enabling residents to access council sponsored services.
Create specific programmes to support unexpected events.
Use these programme types to create entitlements to suite the varying needs within your community. Existing programmes can be updated, or new programmes can be added to cater to your expanding or changing community.
A simple yet powerful tool for issuing, managing and measuring entitlements like waste vouchers and tip passes.
Capture bulk waste, hard rubbish and verge collection pick-up requests for specific properties within your community.
Council Managed InterfaceEasily create, manage, and administer customised waste entitlement programmes for your community and choose which members of your team will have access to view and manage entitlement programmes through your Council-managed interface.
Resident Self Service Platform The Resident Self-Service Platform is an extension product that will give your residents the ability to access and manage their own waste entitlements via a self-service portal.
While your team will continue to manage and administer programmes via the Council interface, your residents will be able to register for and access their own entitlements through the Self Service Platform.
Capture an incredible amount of data connected with entitlement usage that you can use to build an understanding of waste behaviours within your community, right down to the individual household.
Use this data to inform and support decisions associated with community marketing activities and education programs, through to facility opening hours, locations and services offered.
Track the number of waste vouchers that have been issued, identify how many vouchers have been used and when they were used.
Identify where waste is being generated based on the vouchers that are presented at your facilities at a whole of community, suburb or individual household level.
Compare voucher usage against vehicle registrations to identify vehicles using entitlements from multiple properties.
Identify where waste is being generated in relation to where it is being taken to understand which areas of the community use which facilities.
All voucher information is available from issue, through to use, cancellation, or expiration.
Have complete control and transparency over your community’s entitlements. Create programmes that adhere to your specific rules, such as who can use them, when, where, and how often.
Programmes are directly linked to unique property addresses giving you complete control and transparency of entitlements and their use.
Create and easily administer waste entitlements for your community. Key team members can be given access to view and manage entitlement programmes, such as your Waste Team, Customer Service Team, and Gatehouse Operators.
As your Waste Team or Customer Service Team makes changes to entitlements (such as cancelling and re-issuing lost entitlements) your Gatehouse Operators will have near real-time access to the correct information.
Allow us to demonstrate the capability of the Resident Product Suite in more detail. Contact us with your questions and our team will contact you to discuss our waste industry software solutions further.
Delivering a faster and more personalised waste voucher experience for councils, residents and community members.
View ProductResident Self Service will allow residents to self-manage their waste services by using Mandalay’s Resident Platform.
View ProductEfficiently manage all bulk waste collection requests and bookings through one easy to use system.
Bulk Waste
Waste Vouchers for Tenants
Mornington Peninsula Shire – Case Study
Bundaberg Regional Council – Case Study
Albury City Council – Case Study
Leaders in data collection, information control and management.
